Privacy Policy

Effective Date: June 26, 2026

Website: https://www.golfcartlajolla.com

Business: Family Local, LLC, operating Family Local Golf Carts

Family Local, LLC (“Company,” “we,” “us,” or “our”) operates the website https://www.golfcartlajolla.com and provides golf cart and low-speed vehicle rental services under the name Family Local Golf Carts.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the steps we take to protect it.

1. Information We Collect

We may collect the following information when you visit our website, submit an inquiry, make a reservation, rent a golf cart, sign a rental agreement, or communicate with us:

Personal Information

Name
Email address
Phone number
Billing address
Rental address or lodging location
Reservation details
Communication history
Emergency contact information, if provided

Driver and Rental Information

Because our rentals involve golf carts, low-speed vehicles, and related equipment, we may collect:

Driver’s license information
Driver’s license image or identification document
Date of birth
Proof of automobile insurance
Identity verification results
Signed rental agreements, waivers, acknowledgments, and inspection forms
Photos or videos of the golf cart before, during, or after rental
Incident, accident, damage, ticket, towing, or claim information

Payment Information

Payments may be processed through third-party payment processors. We may receive limited payment-related information such as payment status, transaction confirmation, last four digits of a card, billing name, and refund status. We do not intentionally store full credit card numbers on our own systems.

Website and Device Information

When you use our website, we or our service providers may collect:

IP address
Browser type
Device type
Pages visited
Date and time of visit
Referral source
Cookies and similar tracking data
General location information derived from your device or IP address

GPS, Telematics, and Vehicle-Use Information

Rental vehicles may contain GPS, telematics, tracking, speed, location, battery, geofencing, and usage-monitoring technology. We may collect and use this information for safety, theft prevention, recovery, billing, insurance, rule enforcement, damage investigation, and protection of our property.

2. How We Use Information

We may use collected information to:

Provide and manage golf cart rentals
Confirm reservations
Verify renter and driver eligibility
Process payments, deposits, refunds, and charges
Communicate with renters
Send booking confirmations, reminders, rental instructions, and return instructions
Obtain signed agreements, waivers, and inspection documents
Document vehicle condition before and after rental
Investigate damage, accidents, theft, tickets, violations, or insurance claims
Enforce rental rules and geographic limits
Improve our website, services, and customer experience
Prevent fraud, unauthorized use, unsafe use, or illegal activity
Comply with legal, insurance, tax, accounting, and regulatory obligations
Protect our rights, property, customers, guests, and the public

3. How We Share Information

We may share information with the following categories of third parties when reasonably necessary:

Service Providers

We may share information with companies that help us operate our business, including website providers, booking software providers, payment processors, identity verification providers, email and text messaging providers, customer support tools, cloud storage providers, analytics providers, and IT vendors.

Payment and Identity Verification Providers

Payment processors and identity verification providers may collect and process information directly from you under their own privacy policies and security practices.

Insurance Providers and Claims Administrators

We may share renter, driver, vehicle, accident, damage, GPS, inspection, and claim-related information with insurance carriers, brokers, adjusters, claims administrators, attorneys, or investigators.

Legal, Safety, and Compliance Purposes

We may share information with law enforcement, government agencies, courts, attorneys, insurers, or other parties when we believe disclosure is necessary to comply with the law, enforce our agreements, respond to legal process, protect rights or property, investigate fraud or unsafe activity, or respond to an emergency.

Business Transfers

If our business is sold, merged, reorganized, transferred, or assigned, information may be transferred as part of that transaction.

4. Sale or Sharing of Personal Information

We do not knowingly sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising.

If our practices change, we will update this Privacy Policy and provide any legally required opt-out rights.

5. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to operate the site, understand visitor activity, improve performance, and measure marketing effectiveness.

You can usually adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

We do not currently respond to browser “Do Not Track” signals.

6. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These measures may include secure third-party platforms, limited access to personal information, password protection, payment processor security tools, identity verification tools, and secure storage of rental records.

No website, payment system, email system, or online transmission is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, manage reservations, complete rental transactions, comply with legal and accounting requirements, resolve disputes, enforce agreements, handle insurance claims, investigate incidents, and protect our rights and property.

Rental agreements, waivers, inspection records, payment records, driver records, vehicle condition records, GPS records, and incident records may be retained for a longer period because they may be needed for legal, insurance, tax, or claim purposes.

8. Children’s Privacy

Our rental services are intended for adults. We do not knowingly collect personal information from children under 13.

Minors may not operate our rental vehicles. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

9. California Privacy Rights

California residents may have certain privacy rights under California law, including the right to request:

Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
Information about categories of personal information collected, used, or disclosed
Information about categories of third parties to whom information is disclosed
Opt-out of sale or sharing of personal information, if applicable
Limitation of certain uses of sensitive personal information, if applicable
Non-discrimination for exercising privacy rights

Family Local, LLC may not be a “covered business” under the California Consumer Privacy Act if it does not meet the statutory thresholds. However, we will make reasonable efforts to respond to legitimate privacy requests where required or appropriate.

To submit a privacy request, contact us using the information below.

10. Sensitive Personal Information

Because our rentals involve motor vehicle and safety-related requirements, we may collect sensitive information such as driver’s license information, identification documents, date of birth, insurance information, payment-related information, rental agreements, and location or vehicle-use data.

We use this information only for purposes reasonably necessary to provide rental services, verify eligibility, process payments, maintain safety, prevent fraud, manage insurance and claims, comply with law, and protect our rights and property.

11. Third-Party Websites and Services

Our website or reservation process may link to third-party websites, booking platforms, payment processors, identity verification providers, insurance providers, or other services. We are not responsible for the privacy practices, security practices, or content of third-party websites or services.

You should review the privacy policies of any third-party service you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated policy.

13. Contact Information

For questions about this Privacy Policy or to submit a privacy request, contact:

Family Local, LLC

Operating as Family Local Golf Carts